fatullayev .tech

Farid Fatullayev

Junior IT Support Specialist & Computer Engineering Student

Computer Engineering undergraduate at Karabakh University and certified CS graduate of Holberton School. Hands-on experience in web hosting, Cloudflare DNS, Linux/Windows administration, and real-time customer support. Eager to contribute, learn continuously, and grow within proactive IT teams.

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Core Competencies

Key soft and technical capabilities applied across team workflows and user support.

Structured Troubleshooting

Methodical approach to isolating software, network, and application issues step-by-step.

Effective Communication

Translating technical instructions into courteous, clear explanations for end-users.

Remote Collaboration

Reliable, disciplined teamwork in distributed remote environments and live chat operations.

Fast Ticket Resolution

Prompt inquiry handling, accurate documentation, and smooth team escalations.

Technical Skills

Technologies, operating systems, and platforms utilized in projects and practical support roles.

Cloud & Infrastructure

AWS (Amazon Web Services) Hands-on
Cloudflare Practical
Web Hosting & Server Migration Practical

Networking & Systems

DNS Configuration Practical
Linux & Windows Administration Proficient
Professional Email Systems Practical

Support & Troubleshooting

IT Troubleshooting Proficient
Customer Communication Proficient

Scripting & Dev

Python Scripting Working Knowledge
Bash Scripting Hands-on
Git & Version Control Proficient
Website Maintenance Practical

Security

Web Security Testing Hands-on
Website Security Protocols Working Knowledge
Backup & Update Management Practical

Work Experience

Professional background in customer support, webmastering, and university technical leadership.

Chat Operator

Based.az • Remote / Baku
July 2026 – Present
• Deliver real-time technical and product support through live chat, diagnosing user issues and guiding customers step by step to resolution. • Troubleshoot and resolve customer requests efficiently, escalating complex tickets to the appropriate teams with clear, accurate documentation. • Manage multiple concurrent conversations while maintaining response speed, accuracy, and customer satisfaction. • Translate technical concepts into clear, courteous explanations for non-technical users.

Webmaster

International Youth Dialogue Platform (iydp.org) • Remote
2025 – Present
• Administered technical infrastructure of the organization's official website, ensuring continuous availability and reliable operation. • Executed full server migration and configured Cloudflare DNS for improved performance and protection. • Set up and optimized professional corporate email systems for the organization. • Implemented website security protocols and managed regular backup routines. • Delivered front-end and back-end improvements to enhance site performance.

AWS Student Builder Group Leader

AWS Student Community • Karabakh University
2025 – Present
• Organized community sessions to introduce university peers to cloud computing fundamentals and AWS services. • Mentored peers on foundational cloud concepts and practical tasks. • Coordinated student learning initiatives and peer study sessions.

Web & Technical Lead (Member)

Enactus Team, Karabakh University • Khankendi, Azerbaijan
2024 – 2025
• Designed, built, and maintained the project website, handling hosting, deployment, and uptime. • Collaborated with a cross-functional team that earned the national championship title at Enactus Azerbaijan 2025, qualifying for the Enactus World Cup in Thailand. • Contributed technical decisions within a competitive team setting.

Customer Support Representative

International Bank of Azerbaijan (ABB), Shirvan Branch • Shirvan, Azerbaijan
July 10, 2025 – August 8, 2025
• Delivered first-line customer support, resolving inquiries promptly and professionally. • Diagnosed mobile application inquiries, guiding users through troubleshooting steps to restore access. • Provided accurate information regarding digital banking products and services.

Customer Support Representative

Kapital Bank, Shirvan Branch • Shirvan, Azerbaijan
2025
• Provided first-line inquiry handling, resolving routine issues or routing to relevant departments. • Guided customers through mobile banking app usage and troubleshooting basic errors. • Maintained clear, courteous communication with all clients.

Education & Certificates

Academic degree and technical qualification programs.

2024 – 2028

Karabakh University

Faculty of Engineering, B.S. in Computer Engineering

Current Engineering Student

Graduated

Holberton School

Computer Science Diploma & Certification

Graduated (92% Average Score)

2025

FICS (Future Leaders & Innovation)

FICS 2025 Participant Certificate

Certified Participant

2025

ABB (International Bank of Azerbaijan)

Production Internship Program Certificate

Customer Support Operations

Projects & Activities

Practical hands-on technical work, infrastructure setups, and student initiatives.

Web

SmartYurd – Dormitory Management System of Karabakh University (funded through a grant project).

Dormitory Management System of Karabakh University developed within the framework of a Youth Foundation grant project.

HTML5 Tailwind CSS JavaScript Git Flask
Cloud

IYDP Web Infrastructure & Migration

Server migration, Cloudflare DNS configuration, and corporate email setup for iydp.org.

Cloudflare Linux Nginx DNS Corporate Email
Repository Link
Web

Enactus Karabakh University (biocrown.az)

Project website designed and maintained for the Enactus Azerbaijan 2025 National Champions.

HTML5 Tailwind CSS JavaScript Git Flask
Repository Link
Web

Ağaoğlu Law Society (agaogluls.com) - Freelance Project

A Functional Website for Ağaoğlu Law Society of Karabakh University.

HTML5 Tailwind CSS JavaScript Git Flask
Repository Link

Get In Touch

Feel free to reach out for internship roles, IT support opportunities, or collaborative projects.

Phone 010 311 92 64
Location Khankendi / Baku, Azerbaijan